At Creation Watches, we are dedicated to offering you authentic and high-quality watches. We understand how important your timepiece is, which is why we provide a comprehensive warranty on all of our listed watches. The details of the warranty depend on the brand and type of watch you purchase. Here’s a breakdown of the warranty coverage:
For watches covered by our in-house warranty, we offer either a two-year extended worldwide warranty or a one or two-year international manufacturer warranty, depending on the watch. This warranty covers the internal mechanism of the watch. In the rare case that your watch experiences a malfunction due to a manufacturing defect, you can return it to us, and we’ll handle the repair. Please keep in mind that you will be responsible for the shipping charges when sending the watch back.
Some watches come with manufacturer warranty cards. In such cases, if your local service center is unable to repair the watch, we are more than happy to help. You can send the watch to us, and we will take care of the necessary repairs, ensuring that your watch is returned to you in great condition.
If you face any issues with your watch that is covered under our warranty, simply reach out to us via email with details of the problem. Our team will evaluate the issue and guide you through the next steps. Depending on the situation, we might ask you to take the watch to an authorized service center or send it back to us for repairs. We will manage the servicing process and ensure your watch is returned to you functioning properly.
For certain brands, including Sevenfriday, Oris, Tag Heuer, and Longines, we provide our own warranty coverage. It’s important to note that these watches are pre-registered with the brand, which helps us offer a smooth warranty process.
At Creation Watches, we deeply value customer satisfaction. That’s why we offer a generous 60-day return policy for our in-house brand, Ratio Watches. If you’re not completely satisfied with your watch, you can return it in its original condition within 60 days for a full refund or exchange—no questions asked. We want you to be absolutely happy with your purchase!
With our extensive warranty coverage, we’re here to support you with any issues that may arise, whether they involve a manufacturing defect or other concerns. You can count on us to resolve any problems quickly and efficiently.
Our team is dedicated to ensuring that your experience with our watches is smooth and hassle-free. We take pride in offering genuine, high-quality timepieces, and we’re committed to delivering outstanding customer service.
The warranty covers the internal mechanism of the watch. This ensures that if your watch experiences any malfunction due to a defect in the internal components, we will take care of the repair.
Certain types of damage are not covered by the warranty, including:
Please note that the warranty does not cover any damage resulting from conditions outside the manufacturer’s guidelines. For example, defects caused by external forces, improper use, or exceeding the water resistance levels specified by the manufacturer are not covered. It’s essential to follow the recommended care instructions to ensure your watch stays in great condition for years to come.
Additionally, servicing your watch through a third-party service provider will void our warranty. Our service center can easily detect if a watch has been repaired by someone else, and in such cases, any necessary repairs will be charged.
For automatic watches, please make sure to check the additional guidelines for proper care right here.
If you have any questions or need further assistance with your warranty, feel free to contact us. We’re always here to help and ensure that you are completely satisfied with your purchase, providing you with authentic and quality timepieces that you can trust.
| Brand Name | Warranty | Brand Name | Warranty |
| Ratio | 2 Years International Warranty | Out Of Order Watches | 2 Years International Warranty |
| Swiss Alpine Military | 3 Years International Warranty | Invicta | 1 Year International Warranty |
| Nappey | 5 Years International Warranty | AVI-8 | 2 Years International Warranty |
| Hemel | 2 Years International Warranty | Westar | 1 Year International Warranty |
| Mazzucato | 2 Years International Warranty | Morellato | 2 Years International Warranty |
| Trussardi | 2 Years International Warranty | Oui & Me | 2 Years International Warranty |
| Maserati | 2 Years International Warranty | S. COIFMAN | 3 year international Warranty |
| Sector | 3 Years International Warranty | Thomas Earnshaw | 2 Years International Warranty |
| Aries Gold | 1 Year International Warranty | Adee Kaye Watches | 3 Years Limited Warranty |
| Bastian Antoni | 2 Years International Warranty | Armand Nicolet | 2 Years International Warranty |
| Dwiss | 2 Years International Warranty | M2Z Watches | 2 Years International Warranty |
| Mathey-Tissot | 3 Years International Warranty | Philip Watch | 2 Years International Warranty |
| Arbutus | 2 Years International Warranty |
| Brand Name | Warranty | Brand Name | Warranty |
| Adidas | 1 Year International Warranty | Anne Klein | 1 Year International Warranty |
| Armani Exchange | 1 Year International Warranty | Armitron | 2 Years International Warranty |
| Baume & Mercier | 1 Year International Warranty | Braun | 1 Year International Warranty |
| Bulova | 3 Years International Warranty | Casio | 1 Year International Warranty |
| Citizen | 1 Year International Warranty | Cluse | 1 Year International Warranty |
| Coach | 1 Year International Warranty | Diesel | 1 Year International Warranty |
| DKNY | 1 Year International Warranty | Edox | 1 Year International Warranty |
| Emporio Armani | 2 Years International Warranty | Fossil | 1 Year International Warranty |
| Frederique Constant | 2 Years International Warranty | Furla | 2 Years International Warranty |
| Hamilton | Our extended two years worldwide warranty | Hugo Boss | 1 Year International Warranty |
| Kate Spade | 2 Years International Warranty | Klasse14 | 2 Years International Warranty |
| Kolber | 1 Year International Warranty | Lacoste | 1 Year International Warranty |
| Michael Kors | 1 Year International Warranty | Marc By Marc Jacob | 2 Years International Warranty |
| Nixon | 1 Year International Warranty | Omega | Our extended two years worldwide warranty |
| Orient | 1 Year International Warranty | Oris | Our extended two years worldwide warranty |
| Raymond Weil | 2 Years International Warranty | Victorinox | 1 Year International Warranty |
| Gaga Milano | 2 Years International Warranty | SevenFriday | 2 Years International Warranty |
| Seiko | 1 Year International Warranty | Seiko Elite | Our extended two years worldwide warranty |
| Skagen | 2 years International Warranty | Swatch | 1 year International Warranty |
| Tag Heuer | Our extended two years worldwide warranty | Tommy Hilfiger | 1 Year International Warranty |
| Timex | 1 Year International Warranty | Tissot | Our extended two years worldwide warranty |
| Zeppelin | 2 Years International Warranty | Panerai | Our extended two years worldwide warranty |
| IWC | Our extended two years worldwide warranty | Luminox | Our extended two years worldwide warranty |
| Refurbished | Our one year worldwide warranty | Esprit | 1 Year International Warranty |
| FCUK | 1 Year International Warranty | Ferrari | 2 Years International Warranty |
| Garmin | 1 Year International Warranty | Ingersoll | 1 Year International Warranty |
| Kenneth Cole | 1 Year International Warranty | Police | 1 Year International Warranty |
| Vostok Europe | 2 Years International Warranty | Longines | Our extended two years worldwide warranty |
| Iron Annie | 2 Years International Warranty | Mido Watches | 2 Years International Warranty |
| ICE | 2 Years International Warranty | Festina | 2 Years International Warranty |
| Gucci Watches | 2 Years International Warranty | Bauhaus | 2 Years International Warranty |
