We accept returns and will refund you for your purchase under the conditions outlined below.
To be eligible for return or exchange, all watches must be sent back to us within the first 30 days following the receipt of the watch and must meet the following conditions:
Watch in original working condition with no accidental damage caused by you
If you receive a watch which is damaged in transit or not working on arrival, it is still eligible for return. Please contact us immediately at email@example.com if you received a defective item.
Once you return the watch, you can opt for either a refund of the purchase price or an exchange with another watch with the price difference topped up or refunded. We will issue a refund within 24 hours of receipt of the return package.
Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
To request a return please send an email to firstname.lastname@example.org with the Subject "Return Requested" and indicate your order number and the reason for return in your email. We will reply within 12 hours with your RMA number and return instructions.
To date, I’ve purchased four watches with creationwatches.com and will continue to do so in the future. Each order was executed as promised, delivered to me faster than expected since the shipping source is overseas, and arrived in the good condition I have expected. I appreciate the value that creationwatches.com has consistently delivered. Well recommended.
Great shopping experience! Item delivered as promised. Put a new strap on it. Love it!
Beautiful watch and super functional with that rotating bezel, great lume, and crazy 100 bar 1000m water resistance. I love how lightweight it is for such a large watch as seen on my 7.5 in (19.5 cm) wrist.I don't need any other dive watches when I have this titanium, Frogman.The crimson-red bezel is just the right color - not a screaming fire engine red! And the gray/red colorway makes the watch a strap bandit! I have it on a titanium bracelet. Thanks again for the fast shipping! I appreciate it. I have bought 2 watches so far from Creation Watches and I will be back for more for sure!