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FAQ

What’s on your mind?

You may have questions before shopping or before ordering.

We’re here to help.

You can speak to a Live Chat customer service agent or email us. But why not first see if your question is answered below.

These are some of the most frequent questions we get asked by customers before we ship their watches…

Why should I purchase from CreationWatches.Com?

Fair question. Here is why we think you should.

How will my watch be shipped?
When will you ship my order?
How can I know whether my watch has been shipped?
Do you ship to all international locations?
Can I request for my order to be sent to another address than mine?
Do you charge any tax on your products?
Do I need to be there to receive the delivery?
Are CreationWatches.Com's watches genuine?
Is CreationWatches.com an Authorized dealer?
What forms of payment do you accept?
What are CreationWatches return and refund policies?
The watch I am looking for appears to be out of stock?
The watch I want is not listed on your web site, can you source for it?
When will I receive my tracking number?
I would like to exchange my watch, what do I need to do?
How can you sell watches at such reduced rates?
How can you ship watches so quickly?
How do I know your website is secure?
Why do I see some watches on Amazon at lower prices?
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