Warranty

Your watch has a worldwide warranty. Find out what you’re covered for…

All listed watches on CreationWatches.Com are 100% authentic and come with a warranty.

This is either:

• Our two-year extended worldwide warranty;
• A one or two-year international manufacturer warranty.

We service every brand of watch available on this website.
By providing our own warranty, we can offer authentic watches at discounted prices and protect you against manufacturing defects.

For brands covered by our own warranty:
In the event that your watch requires repair or servicing, send the watch back to us and we will repair it and return to you. You pay only for the shipping charges.

For watches shipped with manufacturer warranty cards:
If, for any reason your local service center cannot repair the watch, send it to us for servicing. In such cases, the two-year extended warranty provided by Creation Watches applies.

The measures we take to ensure you get what you pay for...

• Each watch is quality inspected before being shipped to you
• An international warranty card is included with your watch
• Send us an email and we’ll analyse your issue. If repair is needed, we’ll ask you to take the watch to the service center or to send the watch to us; then we’ll service it and return it to you.

What's covered or not covered by your warranty?
Your warranty covers the internal mechanism of the watch.

It does not cover external physical damage, including:

• Water/moisture damage
• Damage to the watch case or glass
• Missing stones or gems (e.g., from the watch face)
• Damage to the watch bracelet/band or straps
• Damage to the crown/stem or finishes
• Damage to clasps/buckles
• Signs of wear and tear to the watch from normal daily use
• Damage to the battery

The warranty does not cover damage under conditions that are not in line with specified manufacturer guidelines, e.g. defects caused by outside force, improper use, or that exceed water resistance guidelines.
Also, note that damage as a result of having the watch serviced by a third party voids our warranty. This is generally easy for our service center to identify and, in such cases, repairs will be charged.
For automatic watches, please refer to this information.

Check the warranty length of your watch by brand
Below are the standard lengths of warranty for all watch brands featured on this website: