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Online Since 2006Online Since 2006
600,000+ Happy Customers600,000+ Happy Customers
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FAQ

What’s on your mind?

You may have questions before shopping or before ordering.

We’re here to help.

You can speak to a customer service agent or Contact Us. But why not first see if your question is answered below.

These are some of the most frequent questions we get asked by customers before we ship their watches…


Why should I purchase from CreationWatches.Com?

Fair question. Here is why

How will my watch be shipped?

We will ship out your watch by DHL Express or by Registered Parcel, depending on which option you chose while checking out. Both methods of shipping are safe, and require acknowledgement of receipt of package by the recepient.

When will you ship my order?

We normally ship your watch within 1-2 days after you have successfully placed your order. For CreationWatches.com to ship your watch order as fast and hassle-free as possible, make sure you provide us with your preferred complete shipping address together with a phone number where you can be contacted. This is to ensure that you can be contacted by DHL or your local post office in case you are unreachable. If your delivery status shows a delay of more than 5 business days, we will attempt to contact you.

How can I know whether my watch has been shipped?

Once we ship your order, we will send you an email confirming shipment together with a Registered parcel reference number or a DHL tracking number that you can use to check the status of your package online. You can also check the status of your order here: Order Status

Do you ship to all international locations?

We ship to all major international locations. For a complete list of countries we ship to and shipping information, please click here: Shipping Information. If your country/territory is not in the list, email us and we will quote you on whether we can ship to your address and the shipping expenses.

Can I request for my order to be sent to another address than mine?

Yes, just provide us with the shipping address you wish to have your watch delivered to. If your shipping address is in a country different from your billing address, we may ask you for additional information before we ship your order.

Do you charge any tax on your products?

For exports, CreationWatches.Com does not charge any additional tax on the prices listed on our website. You only pay what you see. For some countries, you may be charged import tax by the customs of your country which is the same as the GST or VAT in your country. However, in such rare cases even with the tax you will end up saving substantially by shopping with us.

Do I need to be there to receive the delivery?

We highly recommend that you have a person available to sign and receive the order(if applicable).

Are CreationWatches.Com's watches genuine?

All watches sold from CreationWatches are 100% genuine, authentic and brand new. We do not sell used, previously owned, replica, or imitation watches. All watches are shipped in watch box with documents. Our thousands of customers from around the world will testify to the authenticity of our watches and our service. Customer Comments about CreationWatches.com

Is CreationWatches.com an Authorized dealer?

We are not authorized dealers for the brands we carry, because we want to offer you lower prices. We source our watches from distributors around the world. All our watches are 100% genuine, authentic and brand new. We have a long history of satisfying customers with 100% brand new, complete, authentic watches, attentive customer service, and fast shipping. We believe that the benefits we offer make us the best choice to satisfy your watch needs. We hope you agree, and we look forward to serving you.

What forms of payment do you accept?

We accept all major credit cards, through PayPal or Braintree - a PayPal owned company. Both forms of payment are completely safe. PayPal is endorsed by eBay and trusted by millions, while Braintree is amongst the leading merchant solutions providers with strong security measures. We do not have access to your credit card numbers or financial information and hence we do not store it anywhere either. Only PayPal and Braintree use that information to process the payment.

What are CreationWatches return and refund policies?

Please click here for our return and refund policies.

The watch I am looking for appears to be out of stock?

Please contact us and we will reply back to you as to the availability of the particular watch.

The watch I want is not listed on your web site, can you source for it?

Write to us with the model name and we will see if we can get hold of it for you.

When will I receive my tracking number?

Once we send out your item for shipment, we will send you an email with the tracking number for your package(s).

I would like to exchange my watch, what do I need to do?

Please refer to our refund and exchange policies for more information. You can also email us to enquire.

How can you sell watches at such reduced rates?

- We source our watches from distributors from around the world at wholesale prices. Since we are online-only we also save on the usual high-street retail costs. And we are able to pass on the savings to you. Due to our high volume we also get discounted shipping rates from couriers so we are able to offer you free shipping or very low shipping rates!

How can you ship watches so quickly?

- We stock all our watches in our warehouse. Unlike some other online retailers who don't have all the watches in their own stock. Once they receive order, they scramble to procure the watch. That does not happen in our case. Once we receive your order, our efficient processing team processes the order and it is out with the courier within 24 hours.

How do I know your website is secure?

- Our website is secured with strong SSL certification and uses the latest encryption to protect your data and browsing. Our website is also continuously monitored by Sucuri Security. All payments are processed securely either through PayPal or Braintree - both of which are industry leading payment technologies with topmost security.

Why do I see some watches on Amazon at lower prices?

- While you will find that our prices are the lowest you will see anywhere for most watches, for some watches you might be able to find watches at lower prices elsewhere. We urge you to check any other hidden costs when you see these lower prices - typically shipping fee will be added at the end and in the end the prices might end up being more than ours. However, if you really do see a watch at a lower total price elsewhere, do drop us an email and we will do our best to beat that price!

–41% off
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Customer Testimonials

The watch case was excellent quality.  The watch was exactly as described.  My overall experience was very positive.

Keith Kitchens, UNITED STATES(Oct 2021),

I really am enjoying my watch! Thanks for the effortless and quick shopping and shipping process!

Brandon Smith, UNITED STATES(Oct 2021),

Overall not fully satisfied with my order. Shipping was very quick and the price was good.

Reda Jaber, UNITED STATES(Oct 2021),
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