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Warranty

At CreationWatches.com, we are committed to providing you with authentic watches of the highest quality. To ensure your satisfaction and peace of mind, we offer a warranty on all listed watches. The warranty coverage varies depending on the brand and type of watch you purchase. Here's an overview of what our warranty entails:

Our Warranty: For watches covered by our own warranty, we provide either a two-year extended worldwide warranty or a one or two-year international manufacturer warranty. This warranty covers the internal mechanism of the watch. In the unlikely event that your watch requires repair or servicing due to manufacturing defects, you can simply send it back to us, and we will take care of the repairs. Please note that you will be responsible for the shipping charges.

Watches Shipped with Manufacturer Warranty: For watches shipped with manufacturer warranty cards, we will assist you in case your local service center is unable to repair the watch. You can send the watch to us for servicing, and we will take care of the necessary repairs.

Warranty Process: If you encounter any issues with your watch covered by our warranty, please contact us via email, providing details of the problem. Our team will analyze the issue and guide you through the necessary steps. Depending on the situation, we may ask you to take the watch to an authorized service center or send it back to us for repairs. We will handle the servicing and ensure that your watch is returned to you in optimal condition.

Specific Brands: For a few specific brands such as Sevenfriday, Oris, Tag Heuer, and Longines, we cover all these watches with our own warranty. Please note that these watches are pre-registered with the brand.

Our Brand: At Creation Watches, we understand the importance of customer satisfaction and strive to deliver it through our efforts. That's why we offer a generous 60-day return policy on all products of our in-house brand Ratio Watches, with a no-questions-asked guarantee. We want you to feel completely satisfied with your watch, and if for any reason you're not, you can return it in its original condition within 60 days for a full refund or exchange.

With our comprehensive warranty coverage, we are committed to providing exceptional support for any issues that may arise with these watches. Whether it's a manufacturing defect or any other concern, rest assured that we will promptly address and resolve any problems you may encounter.

Our dedicated team will ensure that your experience with these prestigious brands is seamless and hassle-free. We value your satisfaction and guarantee the authenticity and quality of these timepieces.

What's Covered in Warranty?
Your warranty covers the internal mechanism of the watch.

What Is Not Covered?
Any physical damage such as:

  • Water/moisture damage
  • Damage to the watch case or glass
  • Missing stones or gems (e.g., from the watch face)
  • Damage to the watch bracelet/band or straps
  • Damage to the crown/stem or finishes
  • Damage to clasps/buckles
  • Signs of wear and tear to the watch from normal daily use
  • Damage to the battery

Please be aware that our warranty does not cover damage that occurs due to conditions outside the specified manufacturer guidelines. This includes defects caused by external forces, improper use, or exceeding the water resistance guidelines set by the manufacturer. It is important to follow the recommended usage and care instructions to ensure the longevity of your watch.

We would also like to highlight that having your watch serviced by a third party will void our warranty. Our service center can easily identify if a watch has been serviced elsewhere, and in such cases, any necessary repairs will be charged.

For automatic watches, please refer to this information.

If you have any questions or require assistance regarding your warranty, don't hesitate to reach out to us. We are here to ensure your satisfaction and guarantee the authenticity and quality of your timepiece.

Manufacturer Warranty

Brand Name Warranty Brand Name Warranty
Ratio 2 Years International Warranty Out Of Order Watches 2 Years International Warranty
Swiss Alpine Military 3 Years International Warranty Invicta 1 Year International Warranty
Nappey 5 Years International Warranty AVI-8 2 Years International Warranty
Hemel 2 Years International Warranty Westar 1 Year International Warranty
Mazzucato 2 Years International Warranty Morellato 2 Years International Warranty
Trussardi 2 Years International Warranty Oui & Me 2 Years International Warranty
Maserati 2 Years International Warranty S. COIFMAN 3 year international Warranty
Sector 3 Years International Warranty Thomas Earnshaw 2 Years International Warranty
Aries Gold 1 Year International Warranty Adee Kaye Watches 3 Years Limited Warranty
Bastian Antoni 2 Years International Warranty Armand Nicolet 2 Years International Warranty
Dwiss 2 Years International Warranty M2Z Watches 2 Years International Warranty
Mathey-Tissot 3 Years International Warranty Philip Watch 2 Years International Warranty

Creation Watches Warranty

Brand Name Warranty Brand Name Warranty
Adidas 1 Year International Warranty Anne Klein 1 Year International Warranty
Armani Exchange 1 Year International Warranty Armitron 2 Years International Warranty
Baume & Mercier 1 Year International Warranty Braun 1 Year International Warranty
Bulova 3 Years International Warranty Casio 1 Year International Warranty
Citizen 1 Year International Warranty Cluse 1 Year International Warranty
Coach 1 Year International Warranty Diesel 1 Year International Warranty
DKNY 1 Year International Warranty Edox 1 Year International Warranty
Emporio Armani 2 Years International Warranty Fossil 1 Year International Warranty
Frederique Constant 2 Years International Warranty Furla 2 Years International Warranty
Hamilton Our extended two years worldwide warranty Hugo Boss 1 Year International Warranty
Kate Spade 2 Years International Warranty Klasse14 2 Years International Warranty
Kolber 1 Year International Warranty Lacoste 1 Year International Warranty
Michael Kors 1 Year International Warranty Marc By Marc Jacob 2 Years International Warranty
Nixon 1 Year International Warranty Omega Our extended two years worldwide warranty
Orient 1 Year International Warranty Oris Our extended two years worldwide warranty
Raymond Weil 2 Years International Warranty Victorinox 1 Year International Warranty
Gaga Milano 2 Years International Warranty SevenFriday 2 Years International Warranty
Seiko 1 Year International Warranty Seiko Elite Our extended two years worldwide warranty
Skagen 2 years International Warranty Swatch 1 year International Warranty
Tag Heuer Our extended two years worldwide warranty Tommy Hilfiger 1 Year International Warranty
Timex 1 Year International Warranty Tissot Our extended two years worldwide warranty
Zeppelin 1 Year International Warranty Panerai Our extended two years worldwide warranty
IWC Our extended two years worldwide warranty Luminox Our extended two years worldwide warranty
Refurbished Our one year worldwide warranty Esprit 1 Year International Warranty
FCUK 1 Year International Warranty Ferrari 2 Years International Warranty
Garmin 1 Year International Warranty Ingersoll 1 Year International Warranty
Kenneth Cole 1 Year International Warranty Police 1 Year International Warranty
Vostok Europe 2 Years International Warranty Longines Our extended two years worldwide warranty
Iron Annie 2 Years International Warranty Mido Watches 2 Years International Warranty
ICE 2 Years International Warranty Festina 2 Years International Warranty