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Returns and Refund

We accept returns and will refund you for your purchase under the conditions outlined below.

To be eligible for return or exchange, all watches must be sent back to us within the first 30 days following the receipt of the watch and must meet the following conditions:

circleWatch in original working condition with no accidental damage caused by you
circleNo scratches on the watch case, glass or watch strap due to usage
circleNo resizing, altering of bracelet

If you receive a watch which is damaged in transit or not working on arrival, it is still eligible for return. Please contact us immediately at contact@creationwatches.com if you received a defective item.

Once you return the watch, you can opt for either a refund of the purchase price or an exchange with another watch with the price difference topped up or refunded. We will issue a refund within 24 hours of receipt of the return package.

Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

To request a return please send an email to contact@creationwatches.com with the Subject "Return Requested" and indicate your order number and the reason for return in your email. We will reply within 12 hours with your RMA number and return instructions.

Customer Testimonials

My 2nd watch from CreationWatches.

As usual, great watch, great price and great service.

Highly recommended.

S. Lavrador, U.S.A (February 2023)

I’m very pleased with my purchase.  Quick DHL shipping with tracking. 

Great price.  Unique and impressive watch in person looks better than pictures online.

Came with Tan and Black NATO bands plus leather band fantastic value and watch 100% made in Japan!

M. DEGRUTTOLA, U.S.A (January 2023)



It seems the shipping and the ordering process went very well. Price was the best I found online. Watch is great quality and came with excellent manuals.

Very satisfied. Would order again.

M. Fausz, U.S.A (January 2023)
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