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FAQ

Things you would like to know before placing your order with CreationWatches.com

Why should I purchase from CreationWatches.Com?
Fair question. Here is why we think you should.

How will my watch be shipped?
We will ship out your watch by FedEx International Priority or by Registered Parcel, depending on which option you chose while checking out. Both methods of shipping are safe, and require acknowledgement of receipt of package by the recepient.

When will you ship my order?
We normally ship your watch within 1-3 days after you have successfully placed your order. For CreationWatches.com to ship your watch order as fast and hassle-free as possible, make sure you provide us with your preferred complete shipping address together with a phone number where you can be contacted. This is to ensure that you can be contacted by FedEx or your local post office in case you are unreachable.
If your delivery status shows a delay of more than 5 business days, we will attempt to contact you.

How can I know whether my watch has been shipped?
Once we ship your order, we will send you an email confirming shipment together with a Registered parcel reference number or a FedEx tracking number that you can use to check the status of your package online. You can also check the status of your order here: Order Status

Do you ship to all international locations?
We ship to all major international locations. For a complete list of countries we ship to and shipping information, please click here: Shipping Information.
If your country/territory is not in the list, email us and we will quote you on whether we can ship to your address and the shipping expenses.


Can I request for my order to be sent to another address than mine?

Yes, just provide us with the shipping address you wish to have your watch delivered to. If your shipping address is in a country different from your billing address, we may ask you for additional information before we ship your order.

Do you charge any tax on your products?
For exports, CreationWatches.Com does not charge any additional tax on the prices listed on our website. You only pay what you see. For some countries, you may be charged import tax by the customs of your country which is the same as the GST or VAT in your country. However, in such rare cases even with the tax you will end up saving substantially by shopping with us.

Do I need to be there to receive the delivery?
We highly recommend that you have a person available to sign and receive the order(if applicable).

Are CreationWatches.Com's watches genuine?
All watches sold from CreationWatches are 100% genuine, authentic and brand new. We do not sell used, previously owned, replica, or imitation watches. All watches are shipped in watch box with documents. Our thousands of customers from around the world will testify to the authenticity of our watches and our service. Customer Comments about CreationWatches.com

Is CreationWatches.com an Authorized dealer?
We are not authorized dealers for the brands we carry, because we want to offer you lower prices. Manufacturers do not allow dealers to offer both manufacturer warranty and low prices, so all dealers must choose only one or the other. And so you too have the decision to make about which is more important to you. To help you choose us, in addition to low prices and great selection, we cover every watch we sell with our own 2-year warranty. Just like the manufacturer, it covers all manufacturing defects and associated costs except the one-way shipping from you to us. And to minimize the chance that you will ever need it in the first place, we inspect each watch before it leaves our warehouse. Lastly, we have a long history of satisfying customers with 100% brand new, complete, authentic watches, attentive customer service, and fast shipping. We believe that the benefits we offer make us the best choice to satisfy your watch needs. We hope you agree, and we look forward to serving you. Customer Testimonials

What forms of payment do you accept?
We accept all major credit cards, through PayPal or RBS WorldPay. Both forms of payment are completely safe. PayPal is endorsed by eBay and trusted by millions, while RBS WorldPay is part of the Royal Bank of Scotland and is amongst the leading merchant solutions providers with strong security measures. We do not have access to your credit card numbers or financial information and hence we do not store it anywhere either. Only PayPal and RBS WorldPay use that information to process the payment.


What are CreationWatches' refund and exchange policies?
Please click here for our refund and exchange policies.

The watch I am looking for appears to be out of stock?
Please contact us and we will reply back to you as to the availability of the particular watch.

The watch I want is not listed on your web site, can you source for it?
Write to us with the model name and we will see if we can get hold of it for you.


When will I receive my tracking number?
Once we send out your item for shipment, we will send you an email with the tracking number for your package(s).

I would like to exchange my watch, what do I need to do?
Please refer to our refund and exchange policies for more information. You can also email us to enquire.



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